Introduction
VM Appraisals ("we," "us," or "our") is committed to protecting the privacy of our clients, property contacts, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, order forms, or interact with our appraisal services.
Information we collect
We may collect the following personal information:
- Full name
- Phone number (including mobile)
- Email address
- Property address
- Information related to your appraisal order or mortgage transaction
We collect this information through our website order forms, directly from appraisal management companies (AMCs) and lenders who assign appraisal orders to us, and through direct communication with property contacts.
How we use your information
We use the information we collect to:
- Schedule and coordinate property inspection appointments
- Communicate with property contacts regarding appraisal assignments
- Send transactional text messages (SMS/MMS) related to appraisal scheduling, confirmations, and updates
- Complete and deliver appraisal reports
- Respond to inquiries and provide customer support
SMS / text messaging terms
By providing your mobile phone number and checking the SMS consent box on our order form, or by being identified as a property contact through an appraisal assignment, you consent to receive transactional text messages from VM Appraisals. These messages are strictly related to scheduling and coordinating your property inspection appointment.
- Message frequency: Message frequency varies based on your appraisal assignment. Typically 1–5 messages per appraisal order.
- Message and data rates may apply depending on your mobile carrier and plan.
- Opt-out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS from us.
- Help: Reply HELP to any message for assistance, or contact us at the information listed below.
- We do not send marketing or promotional messages. All SMS communications are transactional and related to your appraisal appointment.
- We do not share, sell, or rent your phone number or personal information to third parties for marketing purposes. Your phone number is used solely for appraisal-related communications.
- Carriers are not liable for delayed or undelivered messages.
Information sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:
- With appraisal management companies (AMCs) and lenders as required to complete your appraisal order
- With service providers who assist us in operating our business (e.g., our telecommunications provider for SMS delivery), subject to confidentiality obligations
- When required by law, regulation, or legal process
Data security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
Data retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.
Your rights
You may request access to, correction of, or deletion of your personal information by contacting us using the information below.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact us
If you have questions about this Privacy Policy or our data practices, please contact us:
VM Appraisals
Email: orders@vmappraisals.co
Website: vmappraisals.co