Introduction
VM Appraisals ("we," "us," or "our") is committed to protecting the privacy of our clients, property contacts, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, order forms, or interact with our appraisal services.
Information we collect
We may collect the following personal information:
- Full name
- Phone number (including mobile)
- Email address
- Property address
- Information related to your appraisal order or mortgage transaction
- Messaging opt-in status, consent records, and related communication preferences
We collect this information through our website order forms, directly from appraisal management companies (AMCs) and lenders who assign appraisal orders to us, and through direct communication with property contacts.
How we use your information
We use the information we collect to:
- Schedule and coordinate property inspection appointments
- Communicate with property contacts regarding appraisal assignments
- Send Customer Care text messages (SMS/MMS) related to general inquiries, service requests, appraisal scheduling, confirmations, and updates when you have opted in to receive them
- Complete and deliver appraisal reports
- Respond to inquiries and provide customer support
Mobile information and messaging consent
No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes. All categories outlined in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
SMS / MMS messaging terms and conditions
By providing your mobile phone number and checking the optional SMS consent box on a VM Appraisals form, you consent to receive SMS/MMS messages from VM Appraisals for Customer Care, general inquiry, and service request communications. These messages may include responses to your inquiry, appraisal service coordination, scheduling, confirmations, status updates, and support.
- Message frequency: Message frequency varies based on your inquiry, service request, or appraisal assignment.
- Message and data rates may apply depending on your mobile carrier and plan.
- Opt-out: You may opt out of receiving text messages at any time by replying STOP to any message. After you reply STOP, we will send a confirmation message and will not send further SMS/MMS messages unless you opt in again.
- Help: Reply HELP to any message for assistance, email orders@vmappraisals.co, or visit vmappraisals.co.
- Marketing: VM Appraisals does not use SMS/MMS messaging for marketing or promotional messages.
- Sharing: We do not share, sell, or rent your phone number, mobile information, personal information, text messaging opt-in data, or consent records to third parties or affiliates for marketing or promotional purposes.
- Carriers are not liable for delayed or undelivered messages.
Information sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:
- With appraisal management companies (AMCs) and lenders as required to complete your appraisal order
- With service providers who assist us in operating our business (e.g., our telecommunications provider for SMS delivery), subject to confidentiality obligations
- When required by law, regulation, or legal process
No mobile information, text messaging originator opt-in data, or messaging consent data is shared with third parties for marketing or promotional purposes. This limitation applies to every category of information described in this Privacy Policy.
Data security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
Data retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.
Your rights
You may request access to, correction of, or deletion of your personal information by contacting us using the information below.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact us
If you have questions about this Privacy Policy or our data practices, please contact us:
VM Appraisals
Email: orders@vmappraisals.co
Address: ValueMate, Inc., 360 E 57th St, 8A/B, New York, NY 10022
Website: vmappraisals.co